Privacy Policy

1. Introduction

Webframe ("we", "our" or "Webframe") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your data when you use our website and services.

2. Contact Information

3. Data We Collect

3.1 Data You Provide

We collect personal data that you voluntarily provide when:

• You fill out a contact form
• You schedule a call or consultation
• You subscribe to our newsletter
• You communicate with us via email

This data may include:

• Name
• Email address
• Phone number
• Company name
• Details about your project or enquiry

3.2 Automatically Collected Data

When you visit our website, we automatically collect certain technical data:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referral sources

4. How We Use Your Data

We use your personal data for the following purposes:

• Responding to your enquiries and providing requested information
• Organising consultations and meetings
• Delivering our web design and development services
• Sending newsletters (only if you have consented)
• Improving our website and services
• Analysing site usage via Google Analytics
• Fulfilling legal obligations

5. Legal Basis for Processing

We process your personal data based on:

• Consent: When you have given consent for a specific purpose (e.g., newsletter)
• Contract: When processing is necessary to fulfil a contract
• Legitimate interest: To improve our services and website
• Legal obligation: When required to meet legal requirements

6. Data Sharing

We do not sell, rent, or share your personal data with third parties, except in the following cases:

• Service providers: We use trusted third parties to run our business, and they may only access your data as necessary to provide their services to us:
  • Vercel — website hosting
  • Supabase — secure storage of enquiries, project data and files you upload to your client portal (hosted in the EU)
  • Resend — sending transactional emails such as quotes and project updates
  • Revolut — payment processing; we never see or store your card details
  • Google Analytics — website traffic analysis
• Internal notifications: When you submit an enquiry, a summary (your name, email and project details) is sent to us as an internal notification, including via WhatsApp, so we can respond quickly.
• Legal requirements: We may disclose data if required by law or legal proceedings.

7. Cookies

Our website uses cookies for:

• Ensuring website functionality
• Traffic analysis (Google Analytics)
• Remembering your preferences

You can control and delete cookies through your browser settings. Please note that disabling cookies may affect website functionality.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data:

• SSL encryption for all communications
• Secure hosting servers
• Regular security checks
• Limited access to data by authorised personnel only

9. Your Rights

Under GDPR, you have the following rights:

• Right of access: You can request a copy of your personal data
• Right to rectification: You can request correction of inaccurate data
• Right to erasure: You can request deletion of your data
• Right to restrict processing: You can limit how we use your data
• Right to portability: You can receive your data in a structured format
• Right to object: You can object to processing of your data
• Right to withdraw consent: You can withdraw consent at any time

To exercise these rights, contact us at: hello@web-frame.eu

10. Data Retention

We retain your personal data only for as long as necessary for the purposes stated in this policy or as required by law. Generally:

• Enquiry data: 2 years after last contact
• Client data: 7 years after project completion (accounting requirements)
• Newsletter subscriptions: Until you unsubscribe
• Analytics data: 26 months (Google Analytics default)

11. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy policies or content of those sites. We recommend reading the privacy policy of each website you visit.

12. Policy Changes

We reserve the right to modify this privacy policy. All changes will be posted on this page with the date of last update. We recommend checking this page periodically to stay informed about our data protection practices.

13. Contact

If you have questions about this privacy policy or a complaint regarding data protection, contact us: